Stop guessing what your users want. Give them a dedicated portal to submit and upvote their favorite ideas.
Feedback over email, Slack, and Zendesk gets lost immediately. Centralize every feature request into one highly visible board where customers can upvote the best ideas to the top.
It would be amazing if we could trigger different workflows when an item is marked as shipped...
Please add a dark mode variant to the dashboard, it hurts my eyes at night.
Not all feedback is straightforward. Ask clarifying questions directly to voters. Need to discuss something privately? Keep internal notes hidden from public view while your team brainstorms.
Admin Response
PublicGreat suggestion! Can you provide an example of exactly which Zapier trigger you would need?
Engineering Team
Internal OnlyWe could probably build this using our existing webhook infrastructure. I'll scope it out today.